Shashank Verma

Role:

Senior Vice President and Global Head of CX Transformation

Company:

EXL

Talks

Sponsored Session: Beyond the Chatbot – How GenAI is Really Revolutionizing Customer Experience

Generative AI Applications Summit Expert Roundtable: Tips and Ideas for Building Prototypes

Bio:

Shashank is a seasoned technology and digital transformation leader. During his 14 years at EXL, he has been integral in leading digital transformation for leading enterprises. He is responsible for building and implementing the CX strategy and roadmap for digital innovation of front-office and customer-facing businesses, while leveraging data insights to understand the customers. He is versatile in leading and working with global teams and multicultural businesses. Prior to EXL, Shashank held management positions with Aviva Global Services, ebookers and Microland Limited.

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